Demand Services
Kerrco Automation Limited maintains a field services team to provide assistance to customers across its complete range of products, covering Programmable Logic Controllers (PLC), Human Machine Interfaces (HMI), Operator Interfaces (OI) and Supervisory Control & Data Acquisition (SCADA).
One call gives you access to:
Our extensive base of Kerrco field engineers
Primary and backup personnel
Factory Authorized Service Providers
On-Site Emergency Support
Hardware and Software Expertise
Our engineers are experts in the design, specification and implementation of your GE Intelligent Platforms software and control products. That specialized expertise enables us to troubleshoot your situation quickly, dependably, and accurately. In addition to our expertise in GE Intelligent Platforms products and protocols, our UK & Ireland network offers a range of pre and post deployment engineering services to provide the right solution to your business, regardless of what products you decide to implement.
Bundled PC Service: Start Developing
Save yourself time and money, with a fully loaded, licensed and tested PC with our award best in class HMI SCADA solutions.
Hardware supply includes Industrial PC, Desktop, Servers and Notebook all supplied with Windows enabled security and firewall protection.
Additional Services
Whether you require on-site emergency services or a long-term maintenance contract, Kerrco can provide you with the training, service and support you need to maximize your automation technology investment our on-site training enables your personnel to become experts in problem solving and general automation. In addition, our service agreements are available on an hourly or yearly basis, providing the help you need for the life of your operation. Kerrco offers a comprehensive array of services to fully support your investment in our products, including:
- Technical Support & Maintenance
- On-Site Emergency Services
- Legacy System Conversions
- Start Up Assistance
- Troubleshooting & Diagnostics
- Inspections & Reviews
- Training Services
Hardware
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Software
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Critical Control, Redundancy & GMR
QuickPanel CE Control & View
Field Control
GE 90-30® / 90-70®
Genius I/O
HMI / OI Devices
Industrial PC/Workstations
Open I/O Architectures
PACSystems RX7i, RX3i
PC Based Control
PLC Based Motion Control
VersaMax Nano & Micro
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Custom Interface Drivers
Custom Scripting
FIX 32
I/O Drivers
iClientTS™
Open I/O Protocols
PLC Programming Software
Proficy Batch Execution
Proficy Change Management
Proficy Historian
Proficy HMI/SCADA – CIMPLICITY®
Proficy HMI/SCADA – iFIX®
Proficy Real-Time Information Portal
Proficy Shop Floor SPC
Proficy Tracker
SQL / Access DB
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GlobalCare Complete Support is the best and most comprehensive way to optimize your investment in a GE Intelligent Platforms software solution. With GlobalCare Complete, you can be sure that your software is always up to date, and that you have access to the tools, applications and support to be successful. A Network of Support Professionals
Whether it comes directly from GE or from our global network of Certified Support Professionals around the world, you’ll receive the same high levels of service throughout a support scenario from first-level response to advanced troubleshooting. Our support team meets our strict criteria for product knowledge and experience. And all of our support features are focused on providing you with the tools, resources and assistance to be successful.
24 x 7 Emergency Support
Around the clock emergency support is available for critical cases, through a comprehensive infra-structure of phone and web-based support. To maximize effectiveness, our support professionals are organized into specialized product teams to ensure a high level of expertise in your particular case area.
Product Maintenance
GlobalCare Complete Product Maintenance ensures that you continue to have access to the latest product improvements, enhancements, tools and features that can optimize your investment in our software. In addition,
you can go to
www.ge-ip.com/support to download the latest SIMs and Service Packs for products and drivers.
Online Knowledge Centre
Our Award-winning web site is accessible world-wide, with 24-hour access to a broad range of information, tools, and data sources – including top support links, articles and white papers, sample codes, user forums, developer downloads, driver factsheets and more. The Downloads section of the Support Site provides a comprehensive storage facility for proven tools and resources that can cut development time. And a secure RSS-enabled web forum allows you to see and benefit from how customers around the globe are using our products in real-world environments.
Online Case Management
We offer a sophisticated online case management system that allows you to monitor, update and even escalate your case 24 hours a day. When you log a case online, our interface guides you through the process and prompts you to provide our support professionals with relevant information about your case and system. From there, the most qualified professional is automatically assigned to your case and has a working knowledge of your situation. Cases logged outside of North America are delivered directly to local representatives for immediate support.>
Datasheets
globalcare_assist_ds_gfa506c.pdf
globalcare_complete_ds_gfa507d.pdf
globalcare_premier_ds_gfa1135a.pdf
Kerrco Automation Service on Demand.pdf